Privacy Policy – ProjectDawn

ProjectDawn operates projectdawn.co.uk and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, social media accounts, or make a purchase.

1. Information We Collect

1.1 Personal Information

We may collect the following data when you contact us, join our mailing list, or make a purchase:

• Name

• Email address

• Phone number (if provided)

• Shipping address

• Payment information (processed securely via third-party providers — we do not store card details)

1.2 Automatically Collected Data

When you visit our website, we may collect:

• IP address

• Device type & browser details

• Pages visited

• Time spent on the website

• Cookies and tracking data

2. How We Use Your Information

We use your data to:

• Process and deliver orders

• Respond to enquiries

• Send order updates

• Improve website performance

• Provide customer support

• Send marketing emails (only if you opt-in)

• Detect and prevent fraud or misuse

3. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

• Contract – to fulfil orders and provide services

• Consent – for marketing communications

• Legitimate Interest – to improve our website and prevent fraud

• Legal Obligation – record-keeping for tax or regulatory purposes

4. Sharing Your Information

We do not sell or trade your personal data. We only share information with trusted third parties required to run our business:

• Payment processors (e.g., Stripe, PayPal)

• Delivery and courier services

• Email newsletter platforms

• Website hosting providers

• Analytics tools

All third parties follow GDPR and are required to keep your data secure.

5. Cookies & Tracking

We use cookies to:

• Improve website performance

• Understand visitor behaviour

• Provide a better user experience

• Support advertising or retargeting campaigns

You can disable cookies in your browser settings at any time.

6. Data Storage & Security

We take data protection seriously and use technical and organisational measures to secure your information. Your data is stored in encrypted servers, and only authorised personnel can access it.

7. Data Retention

We only keep your information for as long as necessary:

• Order data: up to 7 years (legal requirement)

• Marketing data: until you unsubscribe

• Website analytics: based on tool-specific retention policies

8. Your Rights (Under UK GDPR)

You have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Withdraw consent for marketing

• Request data transfer

• Object to certain processing

• File a complaint with the ICO (UK regulator)

9. Marketing Communications

We only send marketing emails or updates if you explicitly opt-in. You can unsubscribe anytime via the link in our emails.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16. If you believe we have data from a minor, contact us for immediate removal.

11. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, contact:

📩 connect@projectdawn.co.uk