Dear Valued Customer,

Thank you for choosing Project Dawn. We take pride in creating high-quality, luxury garments tailored to meet your expectations. Each piece is crafted with meticulous care, and we are committed to ensuring your complete satisfaction.

As a print-on-demand business, each garment is made specifically for you, allowing us to maintain the highest standards of craftsmanship and exclusivity. Consequently, we emphasize that we do not offer refunds under any circumstances. We appreciate your understanding of our policy, which enables us to continue providing unique and exquisite apparel.

In the unlikely event that a garment passes our stringent quality checks and is later found to be faulty, we are more than willing to address the situation. If you believe an item you received is defective, please reach out to us. We ask that you:

1. Send an email to connect@projectdawn.co.uk.

2. Include your full name, order number, and any relevant details regarding the issue.

Our team will conduct a thorough review and respond to you promptly.

We value your patronage and are dedicated to upholding the trust you place in us. Thank you for your understanding and continued support of Project Dawn.

Warm regards,

Project Dawn